Frequently Asked Questions
Straight answers about freight support.
About Janesville Cross Dock
What is Janesville Cross Dock?+
An owner-operated cross-docking and freight recovery operation serving carriers, brokers, dispatchers, drivers, and shippers.
Where are you located, and what area do you serve?+
410 Haugen Rd, Edgerton, WI 53534, near the I-90 / I-39 corridor. We serve Southern Wisconsin and Northern Illinois.
What are your operating hours?+
Scheduled and after-hours service is available, subject to current capacity and approval.
Who should use your services?+
Carriers, freight brokers, dispatchers, drivers, shippers, and logistics companies dealing with problem freight.
Are you open right now?+
Yes. Janesville Cross Dock is now open and serving carriers, brokers, dispatchers, drivers, and shippers. Contact us for current availability or to request a quote.
Cross Docking
What is cross-docking?+
Moving freight directly between inbound and outbound trailers, with little or no long-term storage.
How is cross-docking different from warehousing?+
Cross-docking focuses on quick transfer and short stays instead of long-term storage.
Can you transfer freight trailer-to-trailer?+
Yes. Trailer-to-trailer transfer is a core service.
Do you offer short-term dry-freight holding?+
Yes, subject to space, freight type, timing, and approval.
Can you handle floor-loaded trailers?+
Contact us with the freight details so we can confirm the required handling and equipment.
Pallet Rework
What is pallet restacking or rework?+
Rebuilding shifted or unstable pallets, squaring the load, and re-securing it for transport.
Do you rewrap pallets with stretch film?+
Yes. We can re-stretch-wrap and secure palletized freight.
Can you fix pallets that fell or shifted in transit?+
Yes. Restacking and rewrapping shifted or toppled pallets is a primary service.
Can you repalletize floor-loaded freight?+
Contact us with the load details so we can confirm the appropriate handling plan.
Shifted & Rejected Loads
My load was rejected at the receiver—can you help?+
Yes. We perform the requested freight correction and prepare the load to continue toward delivery.
My pallets shifted and fell—what can you do?+
We can restack, rewrap, replace pallets where appropriate, and re-secure the load.
How fast can you respond to an emergency load issue?+
Response depends on current capacity and timing. Call 844-FIX-LOAD for urgent needs.
What information should I provide?+
Freight type, pallet count, weight, trailer type, what happened, requested correction, timing, and photos when available.
Access, Equipment & Pricing
What is near your facility?+
We are positioned near the I-90 / I-39 corridor for freight moving through Southern Wisconsin.
Can you accommodate 53-foot trailers?+
Yes. Contact us to confirm dock access, forklift needs, and timing.
Do you have dock doors and forklifts?+
Dock and forklift assistance are part of our planned capabilities; confirm availability for your load.
Do you offer cold storage?+
Our focus is dry freight. Contact us to confirm whether your freight fits current capabilities.
How much do services cost?+
Pricing varies by load and service requirements. Please call 844-FIX-LOAD (844-349-5623) or contact us for a quote. Quotes are based on the information provided and may be adjusted if the freight condition or services required differ upon arrival.
How do I request a quote?+
Call 844-FIX-LOAD (844-349-5623) or use the website request form.
Pricing
Pricing tailored to your freight needs.
Call for Pricing & Quotes
Every load is different. Please call 844-FIX-LOAD (844-349-5623) or contact us to request a quote. Pricing is based on freight type, pallet count, weight, handling requirements, timing, and services required.
Quoted pricing is based on the information provided before arrival. Final charges may be adjusted if the freight condition, load configuration, required labor, materials, equipment, or services differ from what was originally described.